Shipping policy
Your Zozri Order, On Its Way.
We want your Zozri experience to be simple from the moment you place your order until your package reaches your doorstep.
Here you'll find everything you need to know about shipping, delivery, tracking, sizing, and international orders.
Where Do We Deliver?
In India
We currently deliver across India, subject to serviceability of the delivery address.
Whether you're in a metro city or a smaller town, we'll ship your Zozri order to your doorstep wherever our courier partners can deliver.
🌎 International Delivery
International shipping is currently unavailable.
How Long Will My Order Take?
Once your order is successfully placed, it goes through our processing and quality-check process before being handed over to our delivery partner.
Order Processing: 1–2 business days
Estimated Delivery: 10-15 business days
Delivery times may vary depending on your location, courier availability, weather, holidays, or other unforeseen circumstances.
Once your order has been shipped, you'll receive tracking information so you can follow its journey.
How Can I Track My Order?
Tracking your Zozri order is simple.
Once your order is dispatched, we'll send you a shipping confirmation and tracking details through the contact information provided during checkout.
You can use the tracking link or tracking number to check your order status.
Can't find your tracking details?
Contact us at zozriofficial@gmail.com and we'll help you.
Will I Receive an Order Confirmation?
Yes.
After successfully placing your order, you'll receive an order confirmation with your order details.
Please make sure your name, phone number, email address, and shipping address are correct before completing your purchase.
What If My Order Is Delayed?
While we work with our delivery partners to get your order to you on time, occasional delays can happen due to:
- Weather conditions
- Public holidays
- High-volume sale periods
- Courier service issues
- Incorrect or incomplete address details
- Unforeseen logistical circumstances
If your tracking hasn't updated for an extended period, contact us and we'll help you check the status of your shipment.
What If I Entered the Wrong Address?
Please contact us as soon as possible if you notice an incorrect shipping address after placing your order.
Once an order has been dispatched, we may not be able to change the delivery address.
What If I Miss My Delivery?
Don't worry.
If you're unavailable when the courier arrives, the delivery partner may attempt delivery again according to their delivery process.
Please make sure your phone number is reachable so the courier partner can contact you when required.
What If My Package Arrives Damaged?
Please inspect your package when you receive it.
If the package appears damaged or tampered with, take clear photos/videos of the package and product and contact us as soon as possible.
This helps us investigate the issue and assist you according to our return/replacement policy.
Do You Offer Cash on Delivery?
No. Zozri currently does not offer Cash on Delivery (COD).
All orders must be placed using the available online payment methods at checkout.
Are Shipping Charges Applicable?
Shipping charges are free.
Any applicable shipping charges will be clearly shown before you complete your purchase.
Can I Cancel My Order After Placing It?
If you need to cancel your order, please contact us as quickly as possible at zozriofficial@gmail.com.
Cancellation requests may not be possible once an order has been processed or shipped.
For complete details, please refer to our Return & Refund Policy.
Still Have a Question?
We're here to help.
For questions about shipping, delivery, tracking, sizing, or your order, contact our support team.
- Email: [Your support email]
-
WhatsApp: [Your WhatsApp number]
- Support Hours: [Your support hours]
Zozri — Denim That Was Never Meant to Be Basic.