Refund policy

At Zozri, every product is created with care, attention to detail and effort. Our designer jeans are created after an order is confirmed, which means each piece requires time and craftsmanship.

For this reason, we do not offer refunds. However, eligible jeans may be exchanged according to the policy below.

Exchange Policy for Jeans

For our jeans and denim products, exchanges are available in the following cases:

1. Size Exchange

If your jeans do not fit, you may request a size exchange, subject to availability.

2. Colour Exchange

If you would like to exchange the colour of your jeans, you may request an exchange, subject to availability.

3. Damaged Product

If your jeans arrive damaged, please contact us within 24 hours of delivery.

To verify the issue, please provide:

  • Clear photos of the damaged product
  • A clear unboxing video showing the package and product
  • Your order number

We strongly recommend recording an unboxing video while opening your package.

Denim Accessories — No Return or Exchange

For products other than jeans, including denim keychains, denim earrings, denim purses and other accessories, we do not offer refunds or exchanges.

The only exception is if an accessory arrives damaged.

In case of a damaged accessory, you must contact us within 24 hours of delivery and provide clear photos and an unboxing video as proof.

After reviewing the evidence, if the product is confirmed to have arrived damaged, we will provide an appropriate replacement/exchange where applicable.

No Refund Policy

Zozri does not offer refunds on any product.

Since our jeans are created with time, effort and attention to detail after an order is confirmed, we encourage you to carefully check the size, colour, design and product details before proceeding with payment.

Please take your time before placing your order and make sure you are confident about your selection.

Once an order is confirmed and processing has begun, refunds will not be provided.

Exchange Conditions for Jeans

To be eligible for an exchange:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • Original tags and packaging must be intact.
  • The product must not have been washed, altered, stained or damaged after delivery.
  • The exchange request must be made within the applicable exchange period.
  • Size and colour exchanges are subject to availability.
  • Certain sale, promotional or special products may have different exchange conditions.

How to Request an Exchange

To request an exchange, contact our customer support with:

  • Order Number:
  • Reason for Exchange:
  • Requested Size/Colour:
  • Photos/Video (if applicable):

Our team will review your request and guide you through the exchange process.

Please do not send any product back without receiving confirmation from our team first.

Exchange Shipping

For size or colour exchanges, applicable exchange/return shipping charges may be borne by the customer.

If a product is confirmed to have arrived damaged or defective, Zozri will review the case and provide the appropriate resolution.

Damaged or Incorrect Product

Please inspect your order immediately after delivery.

If you receive a damaged or incorrect product, contact us within 24 hours of delivery with your order number, photos and unboxing video.

Requests made after this period may not be eligible for an exchange.

Important Product Note

Our products may have minor variations in colour, texture, lace, embroidery or detailing due to photography, lighting and the nature of handcrafted/design-focused products. Such minor variations may not be considered defects.

Zozri reserves the right to refuse an exchange if the product does not meet the eligibility requirements mentioned in this policy.

Before You Order

Because every Zozri piece involves time, effort and careful preparation, we encourage you to:

  • Check your size carefully.
  • Choose your colour carefully.
  • Review the product details carefully.
  • And then proceed with your payment.

If you are unsure about your size or have any questions about a product, contact us before placing your order. Our team will be happy to help you make the right choice.

Need Help?

For questions regarding your order, size or exchange, please contact the Zozri support team.

Zozri — Denim That Was Never Meant to Be Basic.